Open A Ticket
To open a new ticket, you will need to visit the client portal page of the help desk. Once you have arrived at that page, click on one of the two “Open a New Ticket” buttons.
When you click the button, you will be redirected to a blank ticket form, where you can share the required contact detail fields for the ticket, i.e., email address, the name of the ticket owner, phone number, etc.
In addition, you will see a Help Topics field. By choosing a help topic, you are able to direct and streamline the information you are submitting to the help desk.
(Please note that the help desk you are contacting may have a much more thorough and unlimited population of help topics than what you see here.)
Select the appropriate help topic relating to the issue that you are experiencing. Make a brief description in the issue summary – think of this like the subject line of an email. Share as much detail as you would like in the body of the message. Use the HTML Rich Text toolbar to format your message, upload and share photos and videos, and attach hyperlinks. When you have completed filling out your ticket, be sure to click the “Create Ticket” button.
Once you have successfully created the ticket, you will be directed to a confirmation of the ticket request being created.
Check Ticket Status
Using Email Address & Ticket Numbe
To check a ticket status, visit the main page of the help desk just as when you opened the ticket. You will select one of the two “Check Ticket Status” buttons.
You will be redirected to the check ticket status page where you can access the ticket status information.
Once those details are provided, the email address associated with the user account will receive an access link to the ticket thread.
With User Account
Another way to check the status of a ticket is to log in directly to the system to access all of your tickets. In order to do this, you will need to create a user account by clicking on register for an account.
Once you have completed the registration process, you will need to follow the email link that you receive to confirm the account.
To login, simply visit the main portal for the help desk and enter the credentials that you registered with.
The benefit of creating a user account is that all tickets associated with your account will be listed in the ticket queue.
Knowledgebase articles are a convenient way for the support team to share information. By pre-populating articles with help topics relating to FAQ’s, clients are able to help themselves with more common issues that arise to reduce wait time and make happy customers. Knowledgebase articles may be posted on the main page of the help desk or you may be required to login for access to them.
Knowledgebase articles can be located by following the article links at the bottom of the main page or by clicking on the “Knowledgebase” button at the top of the page.
BIZXE Group of Companies
HONG KONG (HQ)
Central Tower, 28 Queen’s Road Central, Hongkong
P: +852 3973 3780
Level 10-1, Fort Legend Tower,
3rd Avenue & 31st Street,
Bonifacio Global City, Taguig 1632
P: +63 2 224 2000
Menara Rajawali, Level 7-1, JL. Lot No.5.1 Mega Kuningan,
Jakarta Selatan 12950, Indonesia
P: +6221 29222 999
Banchokaikan, 12-1, Goban-cho, Chiyoda-ku, Tokyo, 102-0076
P: +81 332643 571
95 Empire Tower, 47th Fl, Park Wing South Sathorn Rd,
Yanawa, Sathorn, Bangkok 10120, Thailand
R.802, Vietnam Business Center, 57-59 Ho Tung Mau,
Ben Nghe ward dist 1. HCM City
P: +84 836026 855
B-5-8 Plaza Mont Kiara,
Mont Kiara, 50480 Kuala Lumpur,
P: +603 27262 784